Privacy Policy
Last Updated: 22nd February 2026
RentalViewer ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we handle your personal information when you use our service.
1. Information We Collect
We collect only the information necessary to provide our rental viewing service. This may include:
- Contact Information: Your name and email address, provided when you request a viewing.
- Booking Details: The property listing link, suburb, and scheduled viewing time you provide.
- Communication: Any information you share with us via email or our request form.
- Recordings: With your consent, we may record the video walkthrough. You will be informed before any recording starts, and you can choose the recorded or live option.
2. How We Use Your Information
We use your information solely to:
- Confirm and schedule your requested viewing.
- Communicate with you about your booking.
- Provide you with the video walkthrough and written feedback.
- Improve our service based on anonymized feedback.
3. Data Storage and Security
- We store your personal information (like emails and booking details) securely and only for as long as necessary to provide the service and comply with any legal obligations.
- Video recordings are stored temporarily and shared with you via a secure link. They are deleted from our systems after a reasonable period (e.g., 30 days) unless you request otherwise.
- We do not store payment details. Payments are processed through a third-party provider (Name of provider, e.g., Stripe or PayPal), which has its own privacy policy.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We only share information with third parties (e.g., video hosting, payment processors) to the extent necessary to provide the service, and we ensure they are contractually obligated to protect your data.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete your information.
- Withdraw consent for us to process your data (where consent is the basis).
To exercise these rights, please contact us at info@rentalviewer.com
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
7. Contact Us
If you have any questions about these terms or your privacy, please contact us at: info@rentalviewer.com